Serafina | Premium Comfortable Orthopedic Shoes

Shipping is free on every order to a U.S. address — no minimum order value.

Orders are processed within 1–3 business days and delivered within 3–5 business days after shipping. Most orders arrive within 4–8 business days of purchase.

All orders ship from our North American warehouse. As soon as your parcel is on its way, you receive an email with a tracking link.

At the moment we ship to addresses within the United States only.

You have 90 days from delivery to return unworn items with their original tags for a full refund to your original payment method.

Email contact@winthroprow.com with your order number and the item(s) you want to return. We reply within a few hours with a printable return label and simple instructions.

Return shipping is paid by the customer. If an item arrives damaged, defective or isn't what you ordered, your return is free — we send you a prepaid label.

Yes. The fastest way is to return the item and place a new order for the size you need, so it's reserved for you right away. Not sure which size? Email us for personal sizing help.

As soon as your return has arrived and been checked, we issue your refund to the original payment method and confirm it by email. Depending on your bank, it can take a few business days to appear on your statement.

Use the Size Assistant next to the size options on every product page. Enter your height and weight, answer two quick questions about your build and preferred fit, and get a recommendation from XS to XXXL in seconds. Shoes have their own assistant.

Most pieces follow standard U.S. sizing. Our size guide lists bust, waist, hip and chest measurements for every size.

For coats, jackets and knitwear you'd like to layer, choose the larger size. For dresses and trousers, choose the size that fits your waist and hips. For shoes, go half a size up.

Of course. Email contact@winthroprow.com with your height, weight, usual size and the item you're considering — a real person replies within a few hours.

Hand wash cold or dry clean, lay flat to dry and fold instead of hanging so the knit keeps its shape. Always follow the care label on your garment.

Brush suede regularly, condition smooth leather a few times per season and use a protective spray before wearing in wet weather. Let wet pieces dry naturally, away from direct heat.

Email us a photo and your order number. We'll arrange a free return with a prepaid label and send a replacement or a full refund — whichever you prefer.